Looking for help?

How To Void A Payment

There are two ways of voiding a payment, on the Order or from the customer account screen. In this article we will be going over both of them.

Void Payment From The Order

To void a payment from an order:

Click on the dollar symbol.
Select payments.
Click on the “3 Dots” menu next to the payment.
Select Void.

On the ‘Void’ screen:

Click “Void”.
Click “OK” on the confirmation dialog.

For gateway payments you will need to use 'Manually Void' if the payment was made more than 24 hours prior.
Clicking on "Void" will void the transaction at the Gateway, however it is too late to do that now, you will have to click on "Manually Void" that will void the payment in Teesom but it will not reverse it at the payment processor.

Void Payment From Customer Account Screen

To void a payment from the customer account screen:

Go to the “Main Menu” -> ‘Customers‘.

Search for the customer.
Click on the name of the customer and it will open their ‘Customer Account’ screen in a new tab.

Select “Transactions“. (This is the default tab when opening a customer account screen.)
Click on the “Filter” dropdown.
Select “Payments“.

Click the “3 dot” menu next to the payment you want to void.
Select “Void“.

On the ‘Void’ screen:

Click “Void”.
Click “OK” on the confirmation dialog.

For gateway payments you will need to use 'Manually Void' if the payment was made more than 24 hours prior.
Clicking on "Void" will void the transaction at the Gateway, however it is too late to do that now, you will have to click on "Manually Void" that will void the payment in Teesom but it will not reverse it at the payment processor.

Related Topics:

1.) How To Void An Invoice

2.) How To Void A GRV

3.) Refund Gateway Payment

Table of Contents